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ISO/IEC 20000
IT Serviced
Management System 

What is ISO/IEC 20000 ?

ISO/IEC 20000 is an international standard for service management. It provides a framework and set of requirements for organizations to establish, implement, maintain, and continually improve their service management systems (SMS). The standard focuses on the effective management of IT services and aligning them with the needs of the business and customers. It covers various aspects of service management, including service design, transition, delivery, and improvement. It helps organizations ensure the consistent delivery of high-quality IT services, meet customer requirements, and effectively manage risks and incidents.

Requirements of ISO/IEC 20000 ?

Clause 1: Scope

Clause 2: Normative References

Clause 3: Terms and Definitions

Clause 4: Context of the Organization

Clause 5: Leadership

Clause 6: Planning

Clause 7: Support

Clause 8: Operation

Clause 9: Performance Evaluation

Clause 10: Improvement

Benefits of ISO/IEC 20000

  • Improved service quality 

  • Enhanced operational efficiency 

  • Better risk management 

  • Compliance with industry standards 

  • Increased customer confidence 

  • Continuous improvement 

How can Nixan assist you?

At Nixan, we specialize in providing management system training and consultancy services. With our extensive expertise and practical experience, we assist clients in developing effective management systems, from conceptualization to successful implementation.


Our consultation approach is designed to help you achieve certification by following these key steps:


Identify areas within your current Management System that require improvement or development.


Collaborate with your company personnel to create a strategic action plan that addresses these improvement areas and effectively communicates the requirements to key personnel at all levels.


Deliver system-related trainings to your company personnel, raising awareness and equipping them with the necessary knowledge and skills for system implementation.


Help and guidance in developing and implementing the systems, including the preparation of documentation.


Offer advice and support, if needed, in preparing and submitting applications to your certification body.


Assist in the development of internal auditing procedures and provide training to ensure effective implementation of the management system.


Conduct internal audits to verify the successful implementation of the management system prior to the final audit by your certification body.


Facilitate Management Review Meetings to evaluate the performance of the management system and identify areas for improvement prior to the final audit by your certification body.

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