Delivering Customer Service Excellence
Introduction
Mastering customer service skills has the power to build positive relationships and create lifelong customers. By actively listening and adopting a solution-oriented approach, individuals can excel in their roles and succeed in delivering exceptional customer service.
In today's competitive landscape, every organization relies on its customers to thrive and remain in business. Customers have a plethora of options when it comes to products and services, giving them the upper hand in the buyer's market. To become the preferred choice for customers, it is imperative to provide them with excellent customer service. Therefore, prioritizing the delivery of 5-star customer service excellence becomes the top priority for any business.
Frontline employees, who dedicate their days to serving and meeting diverse customer’s needs, play a crucial role in portraying the organization's image and professionalism. As the initial and often critical point of contact, they have the power to create satisfaction and foster customer loyalty. Therefore, it is essential to provide them with the requisite skills to not only meet and exceed customer expectations but also deliver exceptional experiences that leave a lasting impression.
Course Objective
Accept responsibility to provide customer service in a courteous manner all the time
Demonstrate a positive and professional approach when providing customer service.
Recognize personal habits and behaviors that may hinder the projection of a professional image.
Interpret nonverbal cues from others to effectively communicate with them.
Apply strategies to handle discourteous, demanding, or dissatisfied customers/clients in a polite and successful manner.
Target Participants
Executives, Business Development Officers, Sales & Marketing Personnel, Customer Service Personnel, Front Liners.